/* ═══════════════════════════════════════════════════════════════════════════
   support.css — Catégorie « Support » (v2)
   Canaux de contact + FAQ + contact équipe + conversations (tickets).
   ═══════════════════════════════════════════════════════════════════════════ */

.sup-view {
  max-width: 1080px;
  margin: 0 auto;
}

/* ── Canaux de contact (Discord / Email / Chat) ─────────────────────────── */
.sup-canals {
  display: grid;
  grid-template-columns: 1fr;   /* mobile-first : empilé <768px */
  gap: var(--space-3);
  margin-bottom: var(--space-5);
}
@media (min-width: 768px) {
  .sup-canals { grid-template-columns: repeat(3, minmax(0, 1fr)); }
}

.sup-canal {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 6px;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-4);
  transition: border-color .15s ease, box-shadow .15s ease;
}
.sup-canal:hover {
  border-color: var(--accent-border);
  box-shadow: 0 4px 14px rgba(0, 0, 0, .07);
}

.sup-canal-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: var(--radius);
  background: var(--accent-subtle);
  color: var(--accent);
  margin-bottom: 4px;
}

.sup-canal-title {
  font-size: 14px;
  font-weight: 800;
  color: var(--fg);
  margin: 0;
  line-height: 1.35;
}
.sup-canal-desc {
  font-size: 12.5px;
  line-height: 1.55;
  color: var(--fg-muted);
  margin: 0 0 8px;
  flex: 1;                      /* pousse la CTA en bas de carte */
}

.sup-canal-cta {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  width: 100%;
  min-height: 44px;             /* cible tactile ≥44px */
  padding: 10px 16px;
  box-sizing: border-box;
  font: inherit;
  font-size: 13px;
  font-weight: 700;
  text-decoration: none;
  text-align: center;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: transparent;
  color: var(--fg);
  cursor: pointer;
  transition: background .15s ease, border-color .15s ease, color .15s ease, transform .12s ease;
  -webkit-tap-highlight-color: transparent;
}
.sup-canal-cta:hover { background: var(--bg-muted); border-color: var(--border-strong); }
.sup-canal-cta:active { transform: scale(.98); }
.sup-canal-cta:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.sup-canal-cta-primary {
  background: var(--accent);
  border-color: var(--accent);
  color: #fff;
  box-shadow: 0 2px 8px rgba(255, 107, 0, .25);
}
.sup-canal-cta-primary:hover { background: var(--accent-hover); border-color: var(--accent-hover); }
.sup-canal-cta-primary svg { color: #fff; }

/* ── FAQ (accordéon natif details/summary) ──────────────────────────────── */
.sup-faq { margin-bottom: var(--space-5); }
.sup-faq-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 12px;
}
.sup-faq-item {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  transition: border-color .15s ease;
}
.sup-faq-item[open] { border-color: var(--accent-border); }
.sup-faq-item summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 11px 14px;
  min-height: 44px;             /* cible tactile ≥44px */
  box-sizing: border-box;
  font-size: 13.5px;
  font-weight: 700;
  color: var(--fg);
  cursor: pointer;
  list-style: none;
  user-select: none;
  border-radius: var(--radius);
  transition: background .15s ease;
  -webkit-tap-highlight-color: transparent;
}
.sup-faq-item summary::-webkit-details-marker { display: none; }
.sup-faq-item summary:hover { background: var(--bg-muted); }
.sup-faq-item summary:focus-visible { outline: 2px solid var(--accent); outline-offset: -2px; }
.sup-faq-q { min-width: 0; }
.sup-faq-chevron { flex: 0 0 auto; color: var(--fg-muted); transition: transform .2s ease, color .2s ease; }
.sup-faq-item[open] .sup-faq-chevron { transform: rotate(180deg); color: var(--accent); }
.sup-faq-body { padding: 2px 14px 13px; }
.sup-faq-body p { margin: 0; font-size: 13px; line-height: 1.6; color: var(--fg-secondary); }
.sup-faq-body a { color: var(--accent); font-weight: 600; text-decoration: none; }
.sup-faq-body a:hover { text-decoration: underline; }
.sup-faq-body a:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; border-radius: 3px; }

/* ── Porte déconnectée ──────────────────────────────────────────────────── */
.sup-gate {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 10px;
  padding: 56px 20px;
  background: var(--bg-subtle);
  border: 1px solid var(--border);
  border-radius: var(--radius-xl);
}
.sup-gate-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: var(--accent-subtle);
  color: var(--accent);
  margin-bottom: 4px;
}
.sup-gate h2 { font-size: 20px; font-weight: 800; color: var(--fg); }
.sup-gate p { max-width: 460px; font-size: 14px; line-height: 1.6; color: var(--fg-muted); }
.sup-gate .sup-btn { margin-top: 8px; }

/* ── Grille 2 colonnes (liste + fil) ────────────────────────────────────── */
.sup-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--space-4);
  align-items: start;
}
@media (min-width: 940px) {
  .sup-grid { grid-template-columns: 430px minmax(0, 1fr); }
}

.sup-left {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
  min-width: 0;
}

/* ── Cartes ─────────────────────────────────────────────────────────────── */
.sup-card {
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
}
.sup-title {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 15px;
  font-weight: 800;
  color: var(--fg);
  margin: 0 0 4px;
}
.sup-title .icon { color: var(--accent); }

/* ── Formulaire contact ─────────────────────────────────────────────────── */
.sup-new-sub {
  font-size: 12.5px;
  color: var(--fg-muted);
  margin: 0 0 14px;
  line-height: 1.5;
}
.sup-label {
  display: block;
  font-size: 11.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .04em;
  color: var(--fg-muted);
  margin: 12px 0 5px;
}
.sup-label:first-of-type { margin-top: 0; }
.sup-input {
  width: 100%;
  box-sizing: border-box;
  padding: 10px 12px;
  font: inherit;
  font-size: 13.5px;
  color: var(--fg);
  background: var(--bg-subtle);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  outline: none;
  transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
  resize: vertical;
}
.sup-input:focus {
  border-color: var(--accent);
  background: var(--bg);
  box-shadow: 0 0 0 3px rgba(255, 107, 0, .12);
}
select.sup-input { cursor: pointer; }
textarea.sup-input { min-height: 110px; }

.sup-form-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 14px;
}
.sup-hint { font-size: 11.5px; color: var(--fg-subtle); min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sup-hint strong { color: var(--fg-muted); }

/* ── Boutons ────────────────────────────────────────────────────────────── */
.sup-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 10px 16px;
  min-height: 44px;
  font: inherit;
  font-size: 13.5px;
  font-weight: 700;
  border-radius: var(--radius);
  border: 1px solid transparent;
  cursor: pointer;
  transition: background .15s ease, transform .12s ease, box-shadow .15s ease, border-color .15s ease;
  -webkit-tap-highlight-color: transparent;
}
.sup-btn:active { transform: scale(.97); }
.sup-btn:disabled { opacity: .6; cursor: not-allowed; }
.sup-btn-primary {
  background: var(--accent);
  color: #fff;
  box-shadow: 0 2px 8px rgba(255, 107, 0, .25);
}
.sup-btn-primary:hover { background: var(--accent-hover); }
.sup-btn-primary:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.sup-btn-ghost {
  background: transparent;
  color: var(--fg-muted);
  border-color: var(--border);
}
.sup-btn-ghost:hover { background: var(--bg-muted); color: var(--fg); }
.sup-btn-spinner {
  width: 13px;
  height: 13px;
  border: 2px solid rgba(255, 255, 255, .4);
  border-top-color: #fff;
  border-radius: 50%;
  animation: sup-spin .7s linear infinite;
}
@keyframes sup-spin { to { transform: rotate(360deg); } }

/* ── En-tête de liste + bascule équipe ──────────────────────────────────── */
.sup-list-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 12px;
}
.sup-scope-toggle {
  display: inline-flex;
  background: var(--bg-muted);
  border: 1px solid var(--border);
  border-radius: var(--radius-pill);
  padding: 3px;
}
.sup-scope-btn {
  border: none;
  background: transparent;
  color: var(--fg-muted);
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  padding: 6px 12px;
  border-radius: var(--radius-pill);
  cursor: pointer;
  transition: background .15s ease, color .15s ease;
}
.sup-scope-btn.on {
  background: var(--bg);
  color: var(--accent);
  box-shadow: 0 1px 3px rgba(0, 0, 0, .08);
}

/* ── Liste des tickets ──────────────────────────────────────────────────── */
.sup-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 420px;
  overflow-y: auto;
  padding-right: 2px;
}
.sup-list::-webkit-scrollbar { width: 8px; }
.sup-list::-webkit-scrollbar-thumb { background: var(--border-strong); border-radius: 8px; }

.sup-ticket {
  display: block;
  width: 100%;
  text-align: left;
  font: inherit;
  background: var(--bg-subtle);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 12px;
  cursor: pointer;
  transition: border-color .15s ease, background .15s ease, transform .12s ease;
  -webkit-tap-highlight-color: transparent;
}
.sup-ticket:hover { border-color: var(--accent-border); background: var(--accent-subtle); }
.sup-ticket:active { transform: scale(.99); }
.sup-ticket:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.sup-ticket.is-active { border-color: var(--accent); background: var(--accent-subtle); }

.sup-ticket-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 4px;
}
.sup-ticket-cat {
  font-size: 10px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .05em;
  color: var(--fg-muted);
}
.sup-cat-bug { color: var(--red); }
.sup-cat-signalement { color: var(--warning); }
.sup-cat-idee { color: var(--green); }
.sup-cat-question { color: var(--info); }
.sup-ticket-status {
  font-size: 10px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .05em;
  padding: 2px 8px;
  border-radius: var(--radius-pill);
  background: var(--bg-muted);
  color: var(--fg-muted);
  flex: 0 0 auto;
}
.sup-st-open { background: rgba(59, 130, 246, .12); color: var(--info); }
.sup-st-answered { background: rgba(16, 185, 129, .12); color: var(--green); }
.sup-st-closed { background: var(--bg-muted); color: var(--fg-subtle); }

.sup-ticket-subject {
  font-size: 13.5px;
  font-weight: 700;
  color: var(--fg);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sup-ticket-foot {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 4px;
  font-size: 11px;
  color: var(--fg-subtle);
  min-width: 0;
}
.sup-ticket-user {
  flex: 0 0 auto;
  font-weight: 700;
  color: var(--accent);
  font-size: 11px;
}
.sup-ticket-preview {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  flex: 1;
}
.sup-ticket-date { flex: 0 0 auto; }

/* ── Vide / chargement ──────────────────────────────────────────────────── */
.sup-empty, .sup-thread-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 6px;
  padding: 26px 14px;
  color: var(--fg-muted);
  font-size: 13px;
  line-height: 1.5;
}
.sup-empty-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: var(--bg-muted);
  color: var(--fg-subtle);
  margin-bottom: 4px;
}
.sup-empty-sub { color: var(--fg-subtle); font-size: 12px; }
.sup-loading {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 30px 14px;
  color: var(--fg-muted);
  font-size: 13px;
}
.sup-loading .spinner {
  width: 22px;
  height: 22px;
  border: 3px solid var(--bg-muted);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: sup-spin .8s linear infinite;
}

/* ── Fil de conversation ────────────────────────────────────────────────── */
.sup-thread-wrap { min-width: 0; }
.sup-thread { display: flex; flex-direction: column; min-height: 320px; }

.sup-back {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  border: none;
  background: transparent;
  color: var(--fg-muted);
  font: inherit;
  font-size: 12.5px;
  font-weight: 700;
  padding: 6px 10px;
  margin-left: -10px;
  border-radius: var(--radius);
  cursor: pointer;
  transition: background .15s ease, color .15s ease;
}
.sup-back:hover { background: var(--bg-muted); color: var(--fg); }

.sup-thread-head { border-bottom: 1px solid var(--border-subtle); padding-bottom: 12px; margin-bottom: 14px; }
.sup-thread-meta { display: flex; align-items: center; gap: 8px; margin: 6px 0; flex-wrap: wrap; }
.sup-thread-subject { font-size: 16px; font-weight: 800; color: var(--fg); margin: 2px 0 4px; word-break: break-word; }
.sup-thread-date { font-size: 11.5px; color: var(--fg-subtle); }

.sup-msgs {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 460px;
  overflow-y: auto;
  padding: 2px;
}
.sup-msgs::-webkit-scrollbar { width: 8px; }
.sup-msgs::-webkit-scrollbar-thumb { background: var(--border-strong); border-radius: 8px; }

.sup-msg {
  border-radius: var(--radius-lg);
  border: 1px solid var(--border);
  padding: 10px 14px;
  max-width: 92%;
}
.sup-msg-user {
  align-self: flex-start;
  background: var(--bg-subtle);
}
.sup-msg-team {
  align-self: flex-end;
  background: var(--accent-subtle);
  border-color: var(--accent-border);
}
.sup-msg-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 4px;
}
.sup-msg-author { font-size: 12px; font-weight: 800; color: var(--fg); }
.sup-msg-team .sup-msg-author { color: var(--accent-hover); }
:root[data-theme="dark"] .sup-msg-team .sup-msg-author { color: var(--accent); }
.sup-msg-date { font-size: 10.5px; color: var(--fg-subtle); flex: 0 0 auto; }
.sup-msg-body { font-size: 13.5px; line-height: 1.55; color: var(--fg-secondary); word-break: break-word; }

/* ── Zone de réponse ────────────────────────────────────────────────────── */
.sup-reply { margin-top: 14px; }
.sup-reply-foot {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 10px;
  flex-wrap: wrap;
}
.sup-closed-note {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12.5px;
  color: var(--fg-muted);
  background: var(--bg-muted);
  border: 1px dashed var(--border-strong);
  border-radius: var(--radius);
  padding: 12px 14px;
}

/* ── Mobile ─────────────────────────────────────────────────────────────── */
@media (max-width: 939px) {
  .sup-thread-wrap {
    display: none;               /* le fil s'ouvre par-dessus la liste */
  }
  .sup-thread-wrap.active { display: block; }
  .sup-list { max-height: none; }
  .sup-card { padding: var(--space-4); }
  .sup-msg { max-width: 100%; }
  .sup-form-foot { flex-direction: column-reverse; align-items: stretch; }
  .sup-form-foot .sup-btn { width: 100%; }
}

/* Respect des préférences de mouvement */
@media (prefers-reduced-motion: reduce) {
  .sup-btn, .sup-ticket, .sup-btn-spinner, .sup-loading .spinner,
  .sup-canal, .sup-canal-cta, .sup-faq-item, .sup-faq-item summary, .sup-faq-chevron {
    animation: none;
    transition: none;
  }
}

/* ── Pied de page contenu ───────────────────────────────────────────────── */
.sup-footer {
  margin-top: 8px;
  padding-top: 20px;
  border-top: 1px solid var(--border-subtle);
  font-size: 12px;
  color: var(--fg-muted);
}